Lia Sophia
www.shopliasophia.com
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Lia Sophia Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lia Sophia has 1.8 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Most users ask Lia Sophia for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Lia Sophia Media
Aida M Qmn
Pell City, Alabama
Jewelry with Life time guarantee
Hello Patron Service Department, I bought three pieces of jewelry, I had bought more, but the three pieces had a lifetime warranty; the sales rep had assured me that they each had a lifetime warranty. Since then we have moved from New York State to Alabam and I decided to keep them so when I had a chance I could contact the company for a possible repair/cleaning. I was told at the time of the purchase that the jewelry would not change color or flake. The ring flaked, the necklace got old and dark, and the bracelet got worn out. With this said can Y'all help me with these three pieces of jewelry? I love your designs and really would just like to see them cleaned and repaired. Sincerely, Aida M Graham
Cindy N Uaz
Columbus, Indiana
Bracelet Broken
I had no idea that Lia Sophia had closed. Is there any way to get my broken bracelet replaced?
Loss:
$50
Reason of review:
Warranty issue
Preferred solution: Replace
Anonymous
Murfreesboro, Tennessee
Broken jewelry
Rating Details
Are prev customers able to contact you? Is this business closed? I have several pieces needing repairs
Anonymous
My bracelet fell apart
It happened 6 months after I bought it....all the strings that held it together stretched out.. unwearable. I want a new one please..
Reason of review:
Bad quality
Desirey Qgg
Serious issues with your answering service
Rating Details
Got cut off. Just wanted to know if the earrings I was gifted were wearable. I am highly allergic to nickle cadmium.
Anonymous
Customer Service HORRIFIC!
I had written to the company complaining about some bracelets I had purchased, I had spent hundreds of dollars of this jewelry, the catch for me was the jeweiry was supposed to be guarenteed for life, which is a joke! Yesterday I recieved 2 calls from Chicago, supposedly from Customer Service Reps, at first who tried to say they wanted to resolve my complaints, but, that was NOT the case at all! Tom and Samantha (Tom being 1st Cust Rep who swore at me the entire time and Samantha who was his Supervisor who blamed the stretched elastic inside the jewelrt on swelling and bloating asking me if I was menapausel? Are you serious?(My husband heard the entire call) and when I told the supervisor I was supposedly put thru to, the 1st man who berated me, called me a *** continued to do so all the while the supervisor absolutely denied the 1st man I spoke with was not there or on the phone, all the while my husband and I heard him continually calling me every name in the book including a c--t!, a *** etc.... I was flabbergasted! The supervisor then asked what the issues were with 2 of the bracelets, and when I explained the elasticity was so loose he actually incinuated and had the gall to down right ask me if I was menopausel and perhaps due to swelling I had stretched the bracelets! I was over menapause #1. and #2.- I could not believe he actually tried that crap, talk about humiliating and CROSSING THE LINE!! I have weighed 111 to 115 pounds for years and years, not that I should even have to defend myself. Just the fact this people think they can talk to customers like this is unimaginable! I beg any consumer to beware and warn you that your broken jewely will NEVER be replaced yet even though they are "Out of Business" they continue to sell this stuff online to make $ off unsuspecting consumers! and if you complain on their site, I hope you don't get a call from these two! My advice=Steer Clear!!!!! of any lia sophia NO matter how good they make the deal look, Ultimately you will end up with broken junky jewelry and God help you if you complain on their Complaints Site= You will be harrassed as I was. BEWARE!
Reason of review:
Poor customer service
2 comments
Anonymous
East Orange, New Jersey
Lia Sophia - Bracelet Review from East Orange, New Jersey
Rating Details
Bought a very expensive bracelet from Lia Sophia with lifetime coverage only to discover that the company will no longer honor it although they remain in business. Shame on you Lia Sophia!
Reason of review:
Warranty issue
Kamyia Haa
Plano, Texas
Lia Sophia sold products with lifetime guarantee and won't honor it.
Rating Details
I purchased a cute ring from Lia Sophia with a lifetime guarantee on it. I've worn it approximately 5 times total and one of the crystals has fallen out and another looks like it's about to. That means I can no longer wear this ring that was really overpriced to begin with. Lia Sophia refuses to honor the guarantee, which is one of the reasons I felt comfortable purchasing this ring in the first place. Unethical business practice. Their new online "outlet" store does not offer the same guarantee and when I reached out to the company, I received the following email: ___________________ Thanks for reaching out to us earlier. lia sophia closed their direct selling business as of December 28, 2014. We no longer accept returns or exchanges for purchases through the direct sales network, as the lifetime replacement guarantee that was offered with purchases prior to this date is no longer valid. We currently offer an Outlet site at www.shopliasophia.com, where you can find the great styles you love at incredible prices. Many of the same products are still available at a significant discount. All sales at the Outlet are final and do not come with a lifetime replacement guarantee. We apologize for the inconvenience. Please feel free to reach out with any further questions, and we look forward to hearing from you again soon. __________________ In other words, I'm free to purchase the defective ring again, at a more reasonable price. But other than that, too bad.
Loss:
$50
Cons:
- Fake lifetime warranty
- Overpriced jewelry
Reason of review:
Warranty issue
Preferred solution: I want the ring replaced.
Anonymous
Mentor, Ohio
Lia Sophia - Ring Review from Mentor, Ohio
Rating Details
I have a nickel allergy. Sales consultant told me the jewelry was nickle free. Ummmm, no it is NOT NICKLE FREE....as you can see from the photos, I had a huge reaction after just 5 hours. I have zero reaction to stainless steel or gold. If you have sensitive skin do not waste your money on the over priced jewelry that causes the same issues as cheap street vendor jewelry.
Reason of review:
Not as described/ advertised
Anonymous
B M Goldwater A F Range, Arizona
Short Review on September&nbs-04:00;17,&nbs-04:00;2016
I placed an order on 7/29/16 today is 9/17/16 I never received the order or my money back. They say they are looking into it but I have to continuously email hoping to get my reund. I will never use this site again.
Reason of review:
Order processing issue
Anonymous
Bronx, New York
Lia Sophia - Bracelet Review from Bronx, New York
Like everyone else, I have had many issues with customer service, with jewelry not being up to par and now stuck with a bracelet where the elastic broke inside and after emailing them, will do nothing about the problem. Truly disgusted. Is there any way I can get them to pay for the repair?
Reason of review:
Damaged or defective
Anonymous
Davenport, Iowa
Lia Sophia Garbage
Rating Details
Years ago, I received a Lia Sophia necklace as a gift. Over the years, it broke twice but I wasn't concerned b/c of the "lifetime warranty". In fall 2014, I sent my broken necklace and $5 handling fee to the company for replacement. I found out 2 months later the company was going out of business. In October 2015, they cashed my $5 check yet I never received my replaced item or a merchandise credit. In April 2015, I finally tried to contact them. After a month, I got a response basically saying I was out of luck. They said they had the right to the $5 check, and if I never received my merch credit, oh well, it expired already and they no longer have access to mailed in items. Basically this company stole a $65 necklace from me plus my $5. It's obvious why they went out of business, but the fact that they can take $70 from me with nothing in return just because they are bankrupt is appalling. If anyone shops at their outlet store, don't waste your money. This company should not get anyone's money-and in fact probably owes quite a bit to customers everywhere.
Loss:
$70
Cons:
- Overpriced jewerly
- Terrible customer service
Reason of review:
Poor customer service
Preferred solution: Full refund
Christy Tlm
Dover, Delaware
Booking parties knowing the company was about to close.
The advisor arrived at the party in November 2014 hyped up about the buy two items and get the third item at half price. The advisor also called several times in regards to the customers who wanted to pay in cash versus using a credit card. Well items were damaged and other items were not delivered until January due to company closing. This is a crock of because I believe the advisor took the damaged items home and assumed since the company was closing the people would forget. I am still owed money or the damaged item and no one to handle the problem. She was at the hostess' house to collect the money but when the customer had a problem she would not answer the phone.
Loss:
$60
Cons:
- Advisor was a liar
Reason of review:
Damaged or defective
Preferred solution: Full refund
1 comment
Guest-1426135
Several years ago, I purchased a ring with a "lifetime" guaranty. After several months, the finish wore off and it looked terrible.
Sent it back, replacement was received and the same thing happened again, within a few months.
The lifetime guarantee is that you will spend a lifetime trying to get an item that will never look the way it did the day you purchased it. It is understandable why they ate possibly going out of business and notices of "class action" lawsuits are being brought against the company.
Anonymous
Lenox, Massachusetts
Sent me wrong size ring and won't fix it
Rating Details
I have ordered many items from the outlet since they "went out of business" and opened the outlet without any problems until now. One of the ring I purchased is clearly a miss marked size. I normally purchased a size larger than I take to ensure a fit. All rings prior have fit until my recent order. I ordered 2 rings one was big and the other was way too small. They refuse to replace it with the correct size stating all sales final! What a racket! sell someone the wrong thing then say oh well your stuck with it even if we made the mistake!
Loss:
$44
Cons:
- Terrible customer service
Reason of review:
Sent wrong size
Preferred solution: Full refund
1 comment
Guest-995375
Thank you for your post. I was in the process of ordering a couple of ring and decided to first see what kind of reviews were posted about their online outlet.
I was skeptical beforehand, now I am really skeptical.
Anonymous
Rip off- charged my credit card...no jewelry
I shopped the outlet website after they said they were shutting down their business for the "great" discounted prices. My credit card was charged Dec 3, 2014, I have yet to receive the order. You can not call them since the number is only a recording and they do not respond to emails. I have emailed them 6 times and nothing. My order status is "awaiting fulfillment" since ordering it. As I search the site, prices are lower from when I ordered and the items I ordered are no longer available. I am assuming they are ripping others off too.
Loss:
$87
Cons:
- Awful
Reason of review:
Shitty everything, I expect a FULL refund and send me the order
Preferred solution: Full refund
11 comments
Guest-1095592
Yep! They suck!
Basically fired over 20,000 women & stole all our contacts & now selling to them....or taking their money!
Shame on the Tory & Elena for doing this! Can you say Karma?
Replying to
Bethzy Skb
Peterborough, Ontario
Lia sophia - great experience
I ordered a ring from lia sophia and it did not fit me when I received it. I called customer service and they e-mailed me a weigh bill for UPS so that I didn't have to pay to mail the ring back. I just had to get the exchange form from their website and fill it in. I had my blue receipt to send back too. The lady on the phone was very nice and helpful. It was a quick and easy transaction. I sent the ring back and received the new one in just over a week. The new ring fit perfectly.
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I'm fixing a co workers Lia Sophia bracelets which both have stretched out. I have a product that I know will not stretch out under any circumstances. I have made many bracelets this way that I have had for years.
The part that really hurts is that it is your own fault for buying a pig in a poke ; why would you spend "hundreds of dollars" on anything you couldn't inspect or return ?There's one born every minute - that's why people like that stay in "business".